I try to do as much as I can myself, but when I have to bring it in to get checked out or fix something cause i dont have the time. I stand right outside the bay were they are working on my car and keep an eye on them like a hawk. 1hr to 2hrs, i dont care. I want what I payed for, and make sure they do it.
One time I went to a local place to get 2 new tires installed, mounted and balanced, and also an alighnment. I stood outside and watched one of the mechanics mount and balance the tires. Then I went inside purposly and watched through the glass they have in the lobby to the bays. After the tech put the tires on, he pulled my car out, went inside and gave the guy upfront my keys and said "she's all set".
The guy at the front desk then proceeded to show me the bill for all the work done, including the alighnment.
I told him that the tech didn't even put my car on the machine to do it. We argued back and forth and finally got the tech in the convo and I asked him if he alighned the car. At first he said "yes Im sure I did". I then told him the whole time I was watching him and he never even attempted to bring it to the alignment machine after mounting the tires. I asked him again an then said "no I didn't". So then I told him I want it done free of charge since they were about to charge me for work they didn't do. So they pulled it back into the bay, me keeping watch. They did the work and Iv'e never gone back their since. I
ts funny also when they tell you " OH, when was the last time you had this done, or this is broken, you need to fix it now for the low low price we can give you of a gagillion dollars. But you know nothings wrong and call them out on it. Priceless when they deal with a customer who knows what they are actually talking about and can catch there lies.
God know's I tell my mother to let me do the scheduled checkups for her neon. Dodge tried to tell her she needed all new tires (tires were fine), she needed all this and that done. Which was bs. They just love taking money from people.