- Winnipeg Canada
- 2017 CX-9 GT
There is a recall for the cracking of the infotainment center screen but not for later models. If you have this problem, please contact Mazda Customer service at 800.222.5500 so the issue can be documented and hopefully they will issue a recall. I was told that if a recall is issued, they will even reimburse anyone who has paid for the repair. They do not monitor online forums so please let them know if you have an issue with a shattered screen. It sure ruins the looks of my car and is an expensive repair if you are not under warranty. I was impressed with their cust service. My call was answered by an English speaking, knowledgeable, pleasant, human after 4 rings! Outstanding!
They don't follow forums, but tweeting photos of your broken screen and tagging Mazda's Twitter account might get their attention. Especially if you do it frequently.