Firmware NA03_11040 For 10.25 Inch Widescreen Update CX-9

:
ASH8
Mazda Connect FIRMWARE Update for all CX-9's from late 2021 (2022 MY) with 10.25 Widescreen Display ONLY.

Mazda has introduced (June this year) the latest Firmware Update for Mazda Connect and ONLY for models with 10.25 inch Display.
NA03_11040
ONLY NA03 is suitable for this model and the updated Version Number is 11040.
NA03 is ONLY for North American SOLD Models.

To find out what version is in your car now do the following..
GEN 7.
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. See 'System Software'
Version Number like 11007 is revealed.
IF your CX-9 is below 11040 Version Number I strongly advise you to get your Mazda Dealer to update or you can do yourself and yes I can provide you with the download link and the easy update how to, this Genuine Mazda information will not be posted publicly you must ask for it in the form of a direct message stating all the details that you find above (Current Region and Version info). IF you want your Mazda Dealer to update you MUST complain to them that you have an issue like Infotainment reboots all the time.

This is the changelog list of all the update fixes for NA03. (North America)

Ver. 7000C0A-NA03_11040)
• The system may reboot.

(Ver. 7000C0A-NA03_11038)
• DTC U3000:49 is stored which may be accompanied with following symptoms.
- No sound comes out from the speakers.
- Audio source selection is unavailable.
- The system reboots.

(Ver. 7000C0A-NA03_11032)
• Update detail screen shows incomplete sentence and trying to scroll to the beginning of the sentence leads to the whole sentence disappearing.
• Turning the main power off may lead to a reboot while playing audio tracks using Android AutoTM and displaying the map using Android AutoTM.
• Voice command may not be recognized.
• Turning the main power on may lead to a reboot after connecting a device to use Apple CarPlayTM.
• Android AutoTM may fail to connect.
• The 360° view monitor screen may be overlaid with the home screen.
• DTC for disconnection of the mic may be stored in the CMU after updating the emergency call unit (TCU in MDARS) software.
• If the volume knob is pressed and held to turn the power off while adjusting Fader/Balance, the lines showing current setting for Fader/Balance may not appear the next time the power is turned on.
• Turning the main power off may cause the display to keep turning on while using Android AutoTM.
• The parking sensor screen may freeze after particular operations.
• Track selection using voice command may result in the error message “Too many tracks. This function is not available”.
• After selecting certain speed for the speed alarm, re-opening the screen shows default setting instead of the selected one while multiple USB devices are connected.
• The device name may not appear when connected using CarPlayTM.
• DTC U2301:56 may be stored after installing an accessory device.
• Album artwork may not appear when playing music using a USB connected iPhone.
• Android AutoTM may not appear on the entertainment screen.
• The screen may turn black when using CarPlayTM.
• The screen may freeze when a Bluetooth® device is disconnected.
• The destination may not be registered when a destination is sent via MyMazda application.
• When it reboots, registered information for a paired Bluetooth® device may be lost.
• The center display may turn black when the gear is shifted from reverse position to park position.
• Steering switch operation for auto-tuning may erase the banner when listening to the radio.
• Screen freezes and goes to white screen, then the system reboots.
• The audio selection switch does not work.
• If another incoming call comes in immediately after the hands-free call is ended, it is automatically accepted.
• It takes time to establish Bluetooth® connection.
• Mobile911 function may not place a call while no Bluetooth® device is connected.
• Mobile911 function may not place a call when using CarPlayTM.
 
:
ASH8
Yes I also can help with EU03 currently running of latest EU03_10028
IF your CX-9 is above that number then you can not update until a later version is released by Mazda.

EU03 is for all of Europe and UK and Australia and NZ.
Changelog is not yet available but will be similar to NA03, unfortunately EU0* anything is always about 6 months behind.
 
Does anyone know how long this update should take to complete? I can’t help but feel a little paranoid returning to this dealer as I overheard the service advisors at the dealer I went to overtalking how rude it was for another customer who bought their car elsewhere get their car serviced there with them. Well, my situation was basically the same as this dealer is much closer to me than the one I purchased from. (Mainly because my lease return was another brand and I had to find a Mazda dealer who had the other brand in their dealer network.) At any rate, I can’t help but wonder if they thought and treated me differently by keeping me there almost 3 hours as I had to be the one to get up and ask about the status of my car as it was in fact done and sitting outside.
 
Mazda Connect FIRMWARE Update for all CX-9's from late 2021 (2022 MY) with 10.25 Widescreen Display ONLY.

Mazda has introduced (June this year) the latest Firmware Update for Mazda Connect and ONLY for models with 10.25 inch Display.
NA03_11040
ONLY NA03 is suitable for this model and the updated Version Number is 11040.
NA03 is ONLY for North American SOLD Models.

To find out what version is in your car now do the following..
GEN 7.
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. See 'System Software'
Version Number like 11007 is revealed.
IF your CX-9 is below 11040 Version Number I strongly advise you to get your Mazda Dealer to update or you can do yourself and yes I can provide you with the download link and the easy update how to, this Genuine Mazda information will not be posted publicly you must ask for it in the form of a direct message stating all the details that you find above (Current Region and Version info). IF you want your Mazda Dealer to update you MUST complain to them that you have an issue like Infotainment reboots all the time.

This is the changelog list of all the update fixes for NA03. (North America)

Ver. 7000C0A-NA03_11040)
• The system may reboot.

(Ver. 7000C0A-NA03_11038)
• DTC U3000:49 is stored which may be accompanied with following symptoms.
- No sound comes out from the speakers.
- Audio source selection is unavailable.
- The system reboots.

(Ver. 7000C0A-NA03_11032)
• Update detail screen shows incomplete sentence and trying to scroll to the beginning of the sentence leads to the whole sentence disappearing.
• Turning the main power off may lead to a reboot while playing audio tracks using Android AutoTM and displaying the map using Android AutoTM.
• Voice command may not be recognized.
• Turning the main power on may lead to a reboot after connecting a device to use Apple CarPlayTM.
• Android AutoTM may fail to connect.
• The 360° view monitor screen may be overlaid with the home screen.
• DTC for disconnection of the mic may be stored in the CMU after updating the emergency call unit (TCU in MDARS) software.
• If the volume knob is pressed and held to turn the power off while adjusting Fader/Balance, the lines showing current setting for Fader/Balance may not appear the next time the power is turned on.
• Turning the main power off may cause the display to keep turning on while using Android AutoTM.
• The parking sensor screen may freeze after particular operations.
• Track selection using voice command may result in the error message “Too many tracks. This function is not available”.
• After selecting certain speed for the speed alarm, re-opening the screen shows default setting instead of the selected one while multiple USB devices are connected.
• The device name may not appear when connected using CarPlayTM.
• DTC U2301:56 may be stored after installing an accessory device.
• Album artwork may not appear when playing music using a USB connected iPhone.
• Android AutoTM may not appear on the entertainment screen.
• The screen may turn black when using CarPlayTM.
• The screen may freeze when a Bluetooth® device is disconnected.
• The destination may not be registered when a destination is sent via MyMazda application.
• When it reboots, registered information for a paired Bluetooth® device may be lost.
• The center display may turn black when the gear is shifted from reverse position to park position.
• Steering switch operation for auto-tuning may erase the banner when listening to the radio.
• Screen freezes and goes to white screen, then the system reboots.
• The audio selection switch does not work.
• If another incoming call comes in immediately after the hands-free call is ended, it is automatically accepted.
• It takes time to establish Bluetooth® connection.
• Mobile911 function may not place a call while no Bluetooth® device is connected.
• Mobile911 function may not place a call when using CarPlayTM.
Hi, please can you advise how i can update software myself. I have version 11038 on 2022.5 cx5. The software is the same.
 
Mazda Connect FIRMWARE Update for all CX-9's from late 2021 (2022 MY) with 10.25 Widescreen Display ONLY.

Mazda has introduced (June this year) the latest Firmware Update for Mazda Connect and ONLY for models with 10.25 inch Display.
NA03_11040
ONLY NA03 is suitable for this model and the updated Version Number is 11040.
NA03 is ONLY for North American SOLD Models.

To find out what version is in your car now do the following..
GEN 7.
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. See 'System Software'
Version Number like 11007 is revealed.
IF your CX-9 is below 11040 Version Number I strongly advise you to get your Mazda Dealer to update or you can do yourself and yes I can provide you with the download link and the easy update how to, this Genuine Mazda information will not be posted publicly you must ask for it in the form of a direct message stating all the details that you find above (Current Region and Version info). IF you want your Mazda Dealer to update you MUST complain to them that you have an issue like Infotainment reboots all the time.

This is the changelog list of all the update fixes for NA03. (North America)

Ver. 7000C0A-NA03_11040)
• The system may reboot.

(Ver. 7000C0A-NA03_11038)
• DTC U3000:49 is stored which may be accompanied with following symptoms.
- No sound comes out from the speakers.
- Audio source selection is unavailable.
- The system reboots.

(Ver. 7000C0A-NA03_11032)
• Update detail screen shows incomplete sentence and trying to scroll to the beginning of the sentence leads to the whole sentence disappearing.
• Turning the main power off may lead to a reboot while playing audio tracks using Android AutoTM and displaying the map using Android AutoTM.
• Voice command may not be recognized.
• Turning the main power on may lead to a reboot after connecting a device to use Apple CarPlayTM.
• Android AutoTM may fail to connect.
• The 360° view monitor screen may be overlaid with the home screen.
• DTC for disconnection of the mic may be stored in the CMU after updating the emergency call unit (TCU in MDARS) software.
• If the volume knob is pressed and held to turn the power off while adjusting Fader/Balance, the lines showing current setting for Fader/Balance may not appear the next time the power is turned on.
• Turning the main power off may cause the display to keep turning on while using Android AutoTM.
• The parking sensor screen may freeze after particular operations.
• Track selection using voice command may result in the error message “Too many tracks. This function is not available”.
• After selecting certain speed for the speed alarm, re-opening the screen shows default setting instead of the selected one while multiple USB devices are connected.
• The device name may not appear when connected using CarPlayTM.
• DTC U2301:56 may be stored after installing an accessory device.
• Album artwork may not appear when playing music using a USB connected iPhone.
• Android AutoTM may not appear on the entertainment screen.
• The screen may turn black when using CarPlayTM.
• The screen may freeze when a Bluetooth® device is disconnected.
• The destination may not be registered when a destination is sent via MyMazda application.
• When it reboots, registered information for a paired Bluetooth® device may be lost.
• The center display may turn black when the gear is shifted from reverse position to park position.
• Steering switch operation for auto-tuning may erase the banner when listening to the radio.
• Screen freezes and goes to white screen, then the system reboots.
• The audio selection switch does not work.
• If another incoming call comes in immediately after the hands-free call is ended, it is automatically accepted.
• It takes time to establish Bluetooth® connection.
• Mobile911 function may not place a call while no Bluetooth® device is connected.
• Mobile911 function may not place a call when using CarPlayTM.
Hello, please check your inbox, I PM you about a software download request. Thanks.