CX-60 PHEV - Can anything be done about the bumpy suspension?

[CX60 Driver]

I've have our new CX-60 plug in hybrid for a couple of months and I'm shocked at how stiff and bumpy the ride is. I didn't realise on the test drive (over smooth tarmac), but the car is a proper bone-shaker when driven over anything but the smoothest roads.

Can anything be done about this? Is Mazda going to do anything? Should I complain to them? Will it do any good?

 

[sm1ke]

Your best bet is to talk to your dealer first, to see if any other owners have complained about the same issue. This should let them know that its a known issue among other owners. If the dealer refuses to assist, contact Mazda Corporate to complain about the suspension.


This is an article from July that mentions the suspension and Mazda Australia's statements.

Mazda CX-60 suspension upgrade possible

“Potential” for the addition of adaptive damping being considered as ride comfort criticised

www.carsales.com.au

This post suggests that there was a factory update to the suspension for the earlier production cars.

CX-60 Recall and Software Updates

I thought I'd start a thread to keep everyone updated on Recall notices, issues and updates. You can check your VIN for recall information here: Mazda Recall Information | Mazda UK However that doesn't show the recall I have booked in with Mazda for the torque check/reset for the front...

mazdas247.com

 

[Noah4x4]

I've had my CX60 Homura for 22 months (13,000 miles) during which it has been off the road for five days for numerous software updates that have eliminated many teething issues, generally fixing annoying things like the initial lack of reliability in the facial recognition system, accuracy of EV range forecasts, reducing the excessive sensitivity of safety warning systems (etc). I was given a free car replacement, so this has been no great inconvenience.

Inclusive of this, three major parts updates under warranty have been (1) installation of superior noise installation, (2) the fixing of the "sticky steering" issue and (3) TWICE updated suspension, plus a wider recall for various lesser updates (hybrid engine management system etc). Now it is a superb car, and I speak as a former owner of Jaguar, BMW, Audi etc.

There is little doubt that Mazda got much wrong at the CX60 launch, notably suspension and (door) noise insulation. However, I have been patient, worked closely with my dealer (remember it was a new model and learning curve for it too) and now I have a car that I adore and intend to replace with another CX60 (or CX80) on its third anniversary.

I have never considered it a was a bad car (Jaguar/BMW/Audi all had their foibles too). It just needed a little more refinement. Reactions to the improvements to suspension will inevitably be subjective. But it is noticeable in other forums that the levels of dissatisfaction have fallen beyond a few voices. I should perhaps mention I am a UK owner with UK dealer.

 

[Antoine]

I've had my CX60 Homura for 22 months (13,000 miles) during which it has been off the road for five days for numerous software updates that have eliminated many teething issues, generally fixing annoying things like the initial lack of reliability in the facial recognition system, accuracy of EV range forecasts, reducing the excessive sensitivity of safety warning systems (etc). I was given a free car replacement, so this has been no great inconvenience.

Inclusive of this, three major parts updates under warranty have been (1) installation of superior noise installation, (2) the fixing of the "sticky steering" issue and (3) TWICE updated suspension, plus a wider recall for various lesser updates (hybrid engine management system etc). Now it is a superb car, and I speak as a former owner of Jaguar, BMW, Audi etc.

There is little doubt that Mazda got much wrong at the CX60 launch, notably suspension and (door) noise insulation. However, I have been patient, worked closely with my dealer (remember it was a new model and learning curve for it too) and now I have a car that I adore and intend to replace with another CX60 (or CX80) on its third anniversary.

I have never considered it a was a bad car (Jaguar/BMW/Audi all had their foibles too). It just needed a little more refinement. Reactions to the improvements to suspension will inevitably be subjective. But it is noticeable in other forums that the levels of dissatisfaction have fallen beyond a few voices. I should perhaps mention I am a UK owner with UK dealer.

@Noah4x4 Thanks for sharing your experience over time with the CX-60 and great to hear that it's definitely improving...I hope you'll continue to keep us updated...Thanks again!