CX-60 Charging issue

[PeteH55]

Ran the software update yesterday, but it still stops charging after about 30 minutes and reports "Charging complete". And the "Remote Charge Start" doesn't get it going again even though I get a message saying Remote Start completed. Anybody know how to fix this or why it stops? It usually continues to 100% after I turn the power off and then back on.

 

[Gajdzin]

Ran the software update yesterday, but it still stops charging after about 30 minutes and reports "Charging complete". And the "Remote Charge Start" doesn't get it going again even though I get a message saying Remote Start completed. Anybody know how to fix this or why it stops? It usually continues to 100% after I turn the power off and then back on.

Not sure if it's relevant here, by on my country's CX-60 forum there were reports of the same problem being caused by a voltage drop in mains, e.g. when the owner had some bigger household appliance starting while the CX-60 was charging in the garage.

 

[BWJ]

Ran the software update yesterday, but it still stops charging after about 30 minutes and reports "Charging complete". And the "Remote Charge Start" doesn't get it going again even though I get a message saying Remote Start completed. Anybody know how to fix this or why it stops? It usually continues to 100% after I turn the power off and then back on.

Do you use wall charger 2 or 3 phases? if yes, then try to use 1 phase only.

 

[PeteH55]

I am using a standard UK 3 pin plug and socket, which as far as I can tell (from web information) is single phase.

 

[BWJ]

Then you have to try another socket, that use another phase, to eliminate the problem Gajdzin describes

 

[PeteH55]

Unfortunately that's not an option for me, as it's the only socket in the garage and the lead won't reach from the drive to any sockets in the house. Seems like I'll have to live with it if that's the cause.

 

[Chris_Z]

Ran the software update yesterday, but it still stops charging after about 30 minutes and reports "Charging complete". And the "Remote Charge Start" doesn't get it going again even though I get a message saying Remote Start completed. Anybody know how to fix this or why it stops? It usually continues to 100% after I turn the power off and then back on.

I believe my wall box have the same issue (it has a load balancer so it jumps between phases all the time), but it was easy to overcome: I set the in-car setting to charge whenever connected, and my wall box to start charging upon explicit authorization.

That way I can have the car connected at all times, but initiate the charging only whenever I feel for it.

The only downside is that once charging was requested, MyMazda app is literally carpet bombing me with notifications like:
"Charging started"
"Charging completed"
"Charging started"
"Charging completed"
etc.
until the real charge limit is reached.

 

[SteveMilner]

Car only charged to 78% last night for no explicable reason. Just stopped charging, despite the Pod Point charger being available and ready to charge. Single phase installation.

Stopped at 20:18

App message reported charging complete.

Nothing obvious in any of my Home Automation logs to indicate any type of power or voltage drops. No big users of power at that time in the house and voltage of the house mains stable at between 230v and 235v

Never happened before. I will need to monitor this.

 

[SteveMilner]

Ran the software update yesterday, but it still stops charging after about 30 minutes and reports "Charging complete". And the "Remote Charge Start" doesn't get it going again even though I get a message saying Remote Start completed. Anybody know how to fix this or why it stops? It usually continues to 100% after I turn the power off and then back on.

Which software update do you speak of?

 

[SteveMilner]

Car only charged to 78% last night for no explicable reason. Just stopped charging, despite the Pod Point charger being available and ready to charge. Single phase installation.

Stopped at 20:18

App message reported charging complete.

Nothing obvious in any of my Home Automation logs to indicate any type of power or voltage drops. No big users of power at that time in the house and voltage of the house mains stable at between 230v and 235v

Never happened before. I will need to monitor this.

Turns out the Pod Point circuit breaker had tripped.

The Pod Point app doesn’t report or alert a loss of connectivity 🤦‍♀️

 

[PeteH55]

Which software update do you speak of?

I had seen a message on the car status screen advising that a software update was available. I went into System Settings, checked for software updates, and installed the available package. I think it was 14.0010 or similar.