Class action settlement for defective exhaust valve seals/oil burning on 2021 CX-5, CX-9 2.5T etc

btw are there any stipulations if car mileage is past warranty or not? When the code came up I was just under 60k miles now I'm at 60,300 miles. My oil change appointment is tomorrow. I'll state when the low oil warning came up, the mileage from the last oil change and now to show its under 7500miles and that I had to add a quart. Will the scanner show the exact mileage when the code came up? I don't want them to claim that it's out of warranty now and they can't perform any work.
No stipulations because your VIN falls under the class action service campaign which extends the warranty to 7 years 84k miles automatically for this issue. Additionally, when a code is set, the ECM/PCM logs freeze frame data of when the code was triggered, mileage and under what conditions. Now, there are reports that the low oil light has come on for some oeople and dealers are saying no code has been logged. I personally don't believe that and think dealers just blow it off and don't even bother properly scanning or scan at all, but in any case it is NOT required any longer for the repair to be performed. It is black and white and you also do NOT need to have an oil consumption test done either by the dealer to have the repair done. It is all clearly laid out to them from multiple communications from Mazda headquarters. So, do not let them tell you they have to do this or that first. Some dealers already know the deal and take care of it without hesitation and some will fight you tooth and nail because they are ignorant, uninformed or lazy. Just stand your ground firmly if you get any nonsense or pushback and tell them you know the case and the requirements and to fix it or you will open a case with Mazda. I despise dealerships who think they can do or say whatever they want and treat you like you are stupid. Just be firm and polite and speak to the service director if need be. Sometimes service advisors "salesman" are dumb as a box of rocks.

Hope that helps.
 
btw are there any stipulations if car mileage is past warranty or not? When the code came up I was just under 60k miles now I'm at 60,300 miles. My oil change appointment is tomorrow. I'll state when the low oil warning came up, the mileage from the last oil change and now to show its under 7500miles and that I had to add a quart. Will the scanner show the exact mileage when the code came up? I don't want them to claim that it's out of warranty now and they can't perform any work.
The settlement apparently gives everyone affected additional powertrain warranty, up to 7 years or 84,000 miles.

 
I received the post card for the settlement (can't find it at the moment). Went to schedule an oil change online and the recall shows up in my services. I called in to schedule to confirm I get a loaner vehicle. Their scheduler sent my VIN to their warranty department and they said it wasn't included because it wasn't made at the right location. Now my VIN starts with JM3KF and ends in 36XXXX so it falls squarely between 320280 and 472324. Is my car included in the recall? I have the Mazda emails posted earlier in this thread I'll bring along. I haven't gone over 5k miles between changes so check oil hasn't come on, but I've noticed it getting towards low when I check the dipstick between changes and I mentioned that a previous changes. I have ~46k miles so still withing 60k and 74k extended warranty period
 
I received the post card for the settlement (can't find it at the moment). Went to schedule an oil change online and the recall shows up in my services. I called in to schedule to confirm I get a loaner vehicle. Their scheduler sent my VIN to their warranty department and they said it wasn't included because it wasn't made at the right location. Now my VIN starts with JM3KF and ends in 36XXXX so it falls squarely between 320280 and 472324. Is my car included in the recall? I have the Mazda emails posted earlier in this thread I'll bring along. I haven't gone over 5k miles between changes so check oil hasn't come on, but I've noticed it getting towards low when I check the dipstick between changes and I mentioned that a previous changes. I have ~46k miles so still withing 60k and 74k extended warranty period

Did you talk to the warranty dept directly? If not, there's a chance that your dealer is lying about it because they don't want to do the work. Your next step, if you don't have any other dealerships within reasonable distance, is to contact Mazda Corporate directly to verify the settlement and confirm that you've been topping up the oil whenever the light comes on. As long as you've noted that the oil light comes on between oil change intervals, no other tests are required to have the work done.
 
No stipulations because your VIN falls under the class action service campaign which extends the warranty to 7 years 84k miles automatically for this issue. Additionally, when a code is set, the ECM/PCM logs freeze frame data of when the code was triggered, mileage and under what conditions. Now, there are reports that the low oil light has come on for some oeople and dealers are saying no code has been logged. I personally don't believe that and think dealers just blow it off and don't even bother properly scanning or scan at all, but in any case it is NOT required any longer for the repair to be performed. It is black and white and you also do NOT need to have an oil consumption test done either by the dealer to have the repair done. It is all clearly laid out to them from multiple communications from Mazda headquarters. So, do not let them tell you they have to do this or that first. Some dealers already know the deal and take care of it without hesitation and some will fight you tooth and nail because they are ignorant, uninformed or lazy. Just stand your ground firmly if you get any nonsense or pushback and tell them you know the case and the requirements and to fix it or you will open a case with Mazda. I despise dealerships who think they can do or say whatever they want and treat you like you are stupid. Just be firm and polite and speak to the service director if need be. Sometimes service advisors "salesman" are dumb as a box of rocks.

Hope that helps.
Finally got a chance to take my car in. Had been getting delayed due to kids being sick and work. But it went exactly as I expected. The service advisor tried to get out of it by saying turbo engines burn more fuel since it’s conventional oil so light comes up even at 1/2 a quart. And I just interrupted him and said that’s not what I’m talking about (already had my oil change done and I was picking up my car when this conversation happened) and told him I’m referring to the valve seal settlement that requires Mazda to fix the issue. And he interjected that he’s here to fix the issue if there’s an issue otherwise he doesn’t get paid…then he claimed I drove too much. I was still within the 7500 mile limit that is called out in the settlement (he denied at first saying it’s 5000 miles but also admitted to have knowledge of the settlement). He also claimed that there were NO CODES that came up for low oil. That part kinda ticked me off and I asked him again really no codes for low oil and he said nope. I showed him the website and everything that the dealership is supposed to offer. A loner car and reimbursement for any oil or any oil change etc… I said I don’t care about the 1 qt of oil I just want this taken care off so it doesn’t come up later and bites me in the ass. He started quoting the settlement saying you have 84 months warranty so you’ll covered…and I’m like that’s besides the point I want this repaired and he was like ok I’ll call you when I have a loaner. I insisted on an appt for next week but he was like I may not have a loaner by then I said we’ll see when time comes. So let’s see what happens next week. Will update.
 
It is really sad you had to take the guy to the mat to get it taken care of.

Absolutely. I get that the manufacturers aren't paying the dealers enough for the work that needs to be done, but dealers shouldn't be taking their frustrations out on the customers.
 
Finally got a chance to take my car in. Had been getting delayed due to kids being sick and work. But it went exactly as I expected. The service advisor tried to get out of it by saying turbo engines burn more fuel since it’s conventional oil so light comes up even at 1/2 a quart. And I just interrupted him and said that’s not what I’m talking about (already had my oil change done and I was picking up my car when this conversation happened) and told him I’m referring to the valve seal settlement that requires Mazda to fix the issue. And he interjected that he’s here to fix the issue if there’s an issue otherwise he doesn’t get paid…then he claimed I drove too much. I was still within the 7500 mile limit that is called out in the settlement (he denied at first saying it’s 5000 miles but also admitted to have knowledge of the settlement). He also claimed that there were NO CODES that came up for low oil. That part kinda ticked me off and I asked him again really no codes for low oil and he said nope. I showed him the website and everything that the dealership is supposed to offer. A loner car and reimbursement for any oil or any oil change etc… I said I don’t care about the 1 qt of oil I just want this taken care off so it doesn’t come up later and bites me in the ass. He started quoting the settlement saying you have 84 months warranty so you’ll covered…and I’m like that’s besides the point I want this repaired and he was like ok I’ll call you when I have a loaner. I insisted on an appt for next week but he was like I may not have a loaner by then I said we’ll see when time comes. So let’s see what happens next week. Will update.
What a major a$$hole that loser is. Truly disgusting the level of treatment, denial, lies and incompetence at Mazda and all dealers in general. This should be taken care of with a "yes sir, absolutely sir" without question.

Good luck and good for you for standing your ground. They obviously have ZERO clue that burning oil for thousands of miles is damaging your engine and emissions system every single second until repaired. What an uneducated loser to even suggest that you have a warranty until 84k and can fix it later.

Rant off!
 
yea I bet you never get that call that the loaner is in......
💯 will NEVER get a call @ cokeaddict, do yourself a favor and go to another dealer. If you can't then speak directly with the service DIRECTOR, skipping the assistant service manager and service manager completely. The service advisor...ugh I mean sleazy "salesperson" who knows nothing about cars shouldn't be looked at with even a twitch of your eye.
 
I am new to Mazdas247 and have a 2021 CX-5 with turbo that is in the class for this settlement. In early September, I took it into a Mazda dealer for a few small issues they found that the "Low Oil" code (P250F:00) was positive. They said they would request "Special Tools" from Mazda and call me to schedule the fix when the tools get in. 2 months later they still do not have the "Special Tools". I'm I being jerked around here or are there special tools that Mazda has to supply to do this fix?
 
I am new to Mazdas247 and have a 2021 CX-5 with turbo that is in the class for this settlement. In early September, I took it into a Mazda dealer for a few small issues they found that the "Low Oil" code (P250F:00) was positive. They said they would request "Special Tools" from Mazda and call me to schedule the fix when the tools get in. 2 months later they still do not have the "Special Tools". I'm I being jerked around here or are there special tools that Mazda has to supply to do this fix?
There is a special tool that Mazda created that allows the techs to more easily replace the valves without taking apart the whole engine. Not sure why it's taking so long to get though.
 
I called Mazda (800-222-5500) yesterday and explained my situation. I asked if it should take this long (over 2 months) for the repair shop to get the tools and parts. She said absolutely not, the parts are available. She opened a case and expedited it. I should hear back next week. Glad I made the call.
 
Turns out the dealer in Tucson, Jim Click Mazda, was lying to me about not able to get the tools needed. The truth is that they have only 1 technician and are 3 months behind on repairs. I called Horne Mazda in Tempe, AZ. They got me in in just a couple of days and completed the Valve Stem Seals repair in 1 day. It was well worth the 2-hour drive. It pisses me off that Jim Click lied to me. I could have had this repair done a long time ago.
 
Turns out the dealer in Tucson, Jim Click Mazda, was lying to me about not able to get the tools needed. The truth is that they have only 1 technician and are 3 months behind on repairs. I called Horne Mazda in Tempe, AZ. They got me in in just a couple of days and completed the Valve Stem Seals repair in 1 day. It was well worth the 2-hour drive. It pisses me off that Jim Click lied to me. I could have had this repair done a long time ago.
Sounds about right. Typical BS stealership lies. Report them to Mazda corp, but it probably won't make a difference. These dealers are ruining the Mazda brand and If I was in corporate I would absolutely be pissed and want heads to roll. Good job at not putting up with it anymore and doing your diligence.
 
Update, long story and poll for comicly ironic circumstances: WAIT FOR ENDING!

Brought my 2021 CX-5 Sig with 14k miles in to the dealer to have the stem seals replaced along with a few other issues to be fixed( brake click, CMU software update, dead battery) and of course get a call that they cant do the stem seals because there is no light on and no code stored, even though I clearly provided them the info regarding me needing to add oil between changes, along with the class action settlement card. This is where the fun began. I said no, you are required to do it regardless to which the service advisor stated that the tech said he found my oil to be "overfull" ( absolute BS) and that they need to do an oil change and an consumption test first before they can proceed. I said, I don't know what you are talking about and why you are saying my oil is overfull and I want to talk to the service manager. Mind you, I have NEVER EVER put more oil in than the top hole on the dipstick checking the oil level properly about 10 times during changes. Now, they know me from the last time I was there with my CX-9 that had many issues and that I am very particular about my vehicles and the way I take care of them and are involved in their diagnosis and repairs. I'm not an idiot and know how to put oil in to the proper level. Anyway, I speak to the service manager who I dislike from the last time, and I lay down the law with her and deny what the service writer is telling me. She keeps talking like a broken record about not being able to do it without this or that and what the tech said about my oil level ( which she obviously did not verify herself by looking at my dipstick). I told her I'm going to call Mazda and open up a case if they don't comply and that the tech needs to follow the flow chart and dealer email sent by Mazda as of 5/20/2024 which I provided to the service writer. She has the audacity to tell me she is trying to help me and they don't need my papers etc etc. She asks me why can't they do an oil consumption test first and what is the reason why I'm objecting to it. I sternly explained the damage burning oil can do (like I have to freaking explain this concept to a service MANAGER?!) and I'm not driving another mile with an engine that has defective valve stem seals causing oil burning which is damaging my engine and many other components over time which I will be on the hook for long after the warranty is expired.

She then replied that she will call Mazda and get back to me. I replied, good and I have pictures of my dipsticks from my oil changes showing proof the low level as well and me having to add oil (giving her the idea not to screw with me).

I don't hear from them for 4 days. On the fifth day I get a call saying they are replacing my stem seals ( oh you don't say) and it will be several more days till ready.

Get the call days later that its all finished and to come pickup. Gladly. Get to ther dealer and go over the paperwork and see that 1) the tech wrote that my oil was overfilled by 1/4 quart. 2) they performed an oil change with full synthetic and a Mazda value line MV filter. Now, I never asked for this and never wanted it being that I had done an oil change only 2k miles prior using ultra platinum oil and Oem Mazda Tokyo Roki Made in Japan filter. That pissed me off but I let it go and figured I'll just change it after a couple thousand miles.

Now, here is the part you won't believe. I got home and decided to check out their work under the hood and make sure they didn't screw anything up. This included me pulling the dipstick to see if they really changed the oil. Well guess $&$#@ what. THEY overfilled the oil by HALF a quart above the top hole. Now I'm really really PO'd. Can you believe it? After trying to tell me that I did something ridiculous that never happened, THEY do the exact same thing but for real and worse!


Long story short, what would you do at this point? Picture of dipstick attached showing overfill

Your story sounds just like ours. I am very particular about cars we own and over filling the oil (which Mazda does ALL THE TIME).

We just had our 21 CX-9 valve stem replaced…now I hear a noise coming from the engine bay only when I am on the accelerator. I cannot pinpoint the noise nor can I decide if it’s from the valve stem repair or the new spark plugs. Thoughts?
 
No stipulations because your VIN falls under the class action service campaign which extends the warranty to 7 years 84k miles automatically for this issue. Additionally, when a code is set, the ECM/PCM logs freeze frame data of when the code was triggered, mileage and under what conditions. Now, there are reports that the low oil light has come on for some oeople and dealers are saying no code has been logged. I personally don't believe that and think dealers just blow it off and don't even bother properly scanning or scan at all, but in any case it is NOT required any longer for the repair to be performed. It is black and white and you also do NOT need to have an oil consumption test done either by the dealer to have the repair done. It is all clearly laid out to them from multiple communications from Mazda headquarters. So, do not let them tell you they have to do this or that first. Some dealers already know the deal and take care of it without hesitation and some will fight you tooth and nail because they are ignorant, uninformed or lazy. Just stand your ground firmly if you get any nonsense or pushback and tell them you know the case and the requirements and to fix it or you will open a case with Mazda. I despise dealerships who think they can do or say whatever they want and treat you like you are stupid. Just be firm and polite and speak to the service director if need be. Sometimes service advisors "salesman" are dumb as a box of rocks.

Hope that helps.
My dealer finally agreed to make the fix. There have been enough complaints.
The attorney who negotiated the action is 'Stephen Taylor'

Here's another fix to watch. https://topclassactions.com/lawsuit...ims-thousands-of-vehicles-have-engine-defect/
 
There are two different issues at play here. The one which was settled with the class action is for the valve stem seals (2.5T motors only) which caused loss of oil. There is another issue, cracked heads due to a casting defect, which is NOT covered under the class action (this occurs in both 2.5 NA and 2.5T motors). That issue is what leads to loss of coolant and engine failure. As far as I know, Mazda has never released a warranty extension for the cracked head issue- they just fix some under good will on a per case basis.
 
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