CarPlay Issue: Not getting banner notifications or sound when receiving texts

Hi All,

Hoping someone has an answer to this issue. I used to be able to get banner notifications as well as notification sounds each time I received a text message through CarPlay. Starting around 6 months ago they stopped. Have tried all the suggestions given at the Apple forums but none have worked. Possibly an IOS update caused this problem. I still see the "number of messages" indicated on the messages icon on the screen. I have a 2019 CX-5 GT; use usb to connect to CarPlay; software version: 70.00.335; IOS version 13.6 on phone. I have tried the following:

1. soft reset on Infotainment system
2. reset phone
3. unpaired phone with car and re-paired
4. uplugged usb in car and re-plugged
5. had Bluetooth on; toggled off now
6. phone not on silent
7. "do not disturb" is off

I can still hear the messages read back to me through the speakers and I can answer and send (just don't get notification banner or "ding" sound when they arrive).

Anything else I should try? Factory reset? Or is it simply an IOS issue that needs to be fixed. Any ideas would be appreciated.

Thanks so much!
 
Just to verify.

On your iPhone, under settings/bluetooth/Mazda

Show Notifications toggled on.
Synch Favorites toggled on.
Phone Favorites checked.
Phone Recents checked.
All Contacts checked.

Right?
 
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