Boniface Mazda. Simply incompetent for the most part.
-Took them 30 minutes to find the part number for a Protege oil filter.
-Horror stories of them botching repairs and blaming the customer.
-Jackass sales persons. When I went to test drive an RX-8, the salesman said (and I'm not kidding at all) "The RX-8 is the only car of it's kind. It's the first car sold to the general public with both rear-wheel drive AND a rotary engine"......
Yeah...
But on the other hand, they have one guy who seems to work part time in the service department that really knows his stuff. He's a younger hispanic dude and is real friendly and helpful. Don't know how he got stuck working there.
And another dealership I don't care for it Classic Mazda on 436 in Orlando. Most of the Central Florida Protege folks love the place, but when I went there to test drive a Mazdaspeed Protege for the first time, the salesman wouldn't even unlock the doors and let me sit inside it unless "I could prove I was willing to buy it".
Supposedly they have a great service department, and I'm sure that they do. But that one bad salesman just left a bad impression on the whole place in my eyes.