2021 Mazda CX-5 No Audio?

I recently purchased a 2021 Mazda CX5. I previously leased a 2018 CX5 and loved it, so naturally with interest rates being low, it felt awesome to buy.

The trouble I am having is that it will randomly have no sound. I thought it was possibly blue tooth issues, but my radio won't even play. It happened twice, so I took it in to the service department. They said let us try to recreate it and see what we can do. They said there was only one update that it needed, but they couldn't recreate it and they couldn't find what the problem was. Those were the answers I got. NOTHING was wrong.

I thought well maybe that one update would help. NOPE!!!! It happened again. THIS IS SO FRUSTRATING. A brand new car should not be having these sorts of problems or at least they should be able to fix it. I have another appointment today with them. I don't know what it can be.
 

CarpeDiem

Under Pressure
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Superstitions
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2021 CE Turbo
One common cause of this issue is the volume knob by the cup holders on the console. If it is pushed down for mute it will shut off the sound. Easy to do accidentally, or to forget that you did it. Not saying that is your problem, but it comes up regularly.
 
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I recently purchased a 2021 Mazda CX5. I previously leased a 2018 CX5 and loved it, so naturally with interest rates being low, it felt awesome to buy.

The trouble I am having is that it will randomly have no sound. I thought it was possibly blue tooth issues, but my radio won't even play. It happened twice, so I took it in to the service department. They said let us try to recreate it and see what we can do. They said there was only one update that it needed, but they couldn't recreate it and they couldn't find what the problem was. Those were the answers I got. NOTHING was wrong.

I thought well maybe that one update would help. NOPE!!!! It happened again. THIS IS SO FRUSTRATING. A brand new car should not be having these sorts of problems or at least they should be able to fix it. I have another appointment today with them. I don't know what it can be.
Same thing is happening to me with my 2021, brining it back to the dealership for the second time Monday, did they ever resolve the issue?
 
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