This happened before by Mazda dealers. And usually the dealer is willing to re-do the oil change with new filter as the oil in filter can’t get replaced without changing it. Call the services manager even the GM of the dealer and demand them to correct their mistake.Hi there. I just got first oil change for my 2020 CX-5 GTR at the dealer today. I noticed that they use 0W20 instead of 5W30 (according to the owner manual).
Would it be ok for that?
...and _IF_ that happened then that’s what you’d use as ‘proof’ the dealer caused the problem and so get it covered.No, dealer’s formal invoice will be served as a proof and the evidence that the dealer had put in the wrong oil, which is 0W-20 oil and wrong oil filter 1WPE-14-302, if the event is ever escalated into the legal level, no matter what the tech claimed he actually put in correct 5W-30 oil and oil filter.
Made in Mexico... Can anyone tell what the 'MV' designator means. ...
This happened before by Mazda dealers. And usually the dealer is willing to re-do the oil change with new filter as the oil in filter can’t get replaced without changing it. Call the services manager even the GM of the dealer and demand them to correct their mistake.
Keep a close eye on these guys!
I can see it now.
You go in and complain and the next thing you know, the service manager says that after speaking with the service tech it turns out that the tech did use the correct oil but reported it as 0w-20 on the form.
Yeah, right...
Another reason to do it yourself.
The oil filter contains about 0.2 ~ 0.5 quart of oil which can’t be drained out. However it’s small amount it will dilute the fresh 5W-30 oil. In fact based on the report here the other Mazda dealer who made the same mistake did change the oil with oil filter after the complain. If I were the OP I’d ask for oil filter replacement with the correct 5W-30 full synthetic oil, and a formal invoice printed.CHANGE IT ASAP. Let the dealer correct their mistake. The smal amount of oil in the filter will not make any difference. The change to 5w30 oil is a must. Ed
Using 5W-30 oil in 2.0L and 2.5L is perfectly fine. 5W-30 viscosity is recommended for 2.0L / 2.5L by Mazda worldwide except in US and Canada.They probably use 0w20 because the NA Skyactive engines call for it ( yet I use 5w30 in mine). I've also heard of dealers that use 5w30 instead of the recommended 0w20.
The oil filter contains about 0.2 ~ 0.5 quart of oil which can’t be drained out. However it’s small amount it will dilute the fresh 5W-30 oil. In fact based on the report here the other Mazda dealer who made the same mistake did change the oil with oil filter after the complain. If I were the OP I’d ask for oil filter replacement with the correct 5W-30 full synthetic oil, and a formal invoice printed.
Yes, this’s an excellent point getting the oil filter replaced! The dealer may also put wrong oil filter which is for 2.5L as they put wrong oil which is for 2.5L in a 2.5T.@Eric, another thing to note about the filter is the fact that the non-turbo filter is not the same as the 2.5 turbo filter. They have separate part numbers. If the dealer put in the wrong oil, they may have also used the wrong filter. Another reason to push for an oil and filter change.
The filter part number should be listed on the invoice you received. Correct P/N for the 2.5 turbo OEM oil filter is 1WPY-14-302 (which supersedes the now discontinued PY8W-14-302).
No, it's too thin for the Turbo engine IMO. Other turbo engines, such as the Acura RDX's 2.0T use 0W-20, but I'd stick to 5W-30 for the added film strength. I'd go to an independent shop and ask them to put in the proper oil.
I never go to the dealer for non warranty work.
No, it's too thin for the Turbo engine IMO. Other turbo engines, such as the Acura RDX's 2.0T use 0W-20, but I'd stick to 5W-30 for the added film strength. I'd go to an independent shop and ask them to put in the proper oil.
I never go to the dealer for non warranty work.