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Thanks for the response and input. I spoke with them again today and we are setting up an appointment to meet the Mazda Representative to personally show and discuss the marks that we found in detail. So we will have to see what the outcome is once the meeting concludes. Hopefully some kind of...

The auto body shop felt the results were showroom quality. Mazda sent a representative to check the quality today and they determined the results were to standard also. I do not understand how though. We are thinking maybe with the angle they were looking at it verses the angle in which we saw...

So after waiting 37 days for my car to be returned back to me after a complete vehicle repaint...I can say-the car looks worst now than it did before it went in. I refused to take it back and I am waiting to hear back from Mazda on how to proceed. The body shop that performed the service covered...

It was a 2017 but purchased Nov. 27th by week 3 of ownership it had about 30. These pictures were taken right at the dealership at drop off for repairs on April 4th. Still no car returned or a return date. 🤬

Chipping pics *note-they are a little hard to see due to picture size

I am on day 26 of waiting to have my car returned back from the body shop. This has been the most frustrating and disappointing process I have ever experienced trying to get this issue repaired. I am happy to hear yours have been less of a headache and more seamless for you. And the result was...

Was there ever an outcome from MAZDA for you? I am presently getting my entire vehicle repainted-at the cost of Mazda. Very similar scenario as you. So I wanted to see if there was a resolution reached for you as well. My vehicle had over 100 chips on the hood alone but found all over the...

According to the C.E. representative that I had initially discussed the claim with - it is color specific and there were 3 open cases with the same exact concerns. Once your hood was repainted, how was the quality of blending/color match to the rest of the car? I am so nervous that the color...

I am not denying there was probably cinders from roads that have come in contact with the paint due to typical wear and tear on traveling with other cars on the roads. However, this is typical of driving any vehicle. The extent of the damage and the time it occurred (such a short period of time)...

I have been battling with MAZDA Corporate/Exprience since December in regards to the Soul Red paint finish being defective on my 2017 CX5. After many phone calls and relentless emails they have agreed to have my entire car repainted and a new hood replacement due to poor paint adhesion...