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See my follow-up in this thread. Let's see whether the second customer service rep will actually follow-up...

Called MNA customer care on 5/1/18 and was told that they will get back to me with an answer within 2-3 days. Called again today on 5/21/18 and was told that the previous customer care representative has left the firm, that he will take over the case and that I will receive a response within 2-3...

Thanks for the heads up. We bought the car at El Dorado Mazda so we tried it with them. Next step is MNAO and see what they say but thanks for the heads up for Mazda Richardson. Having owned many cars, including luxury brands, I think that all manufacturers struggle some times with equipment...

Well, I wish you were right about the LED DRLs failing before 3 years or 36,000 miles. On my daughter's 2016 CX-5 Touring, the driver's side DLRs failed at 37,000 miles while still within the 3 years warranty but the dealership refuses to pay for the repair. Instead, they are happy to repair it...

Points 1)-4) and 6) are visible defects which means that you could have rejected the car before signing on the dotted line. Point 5): That's what the warranty is for - any decent dealer will give you a loaner for the time to fix it since the leak is on an essentially brand new car.

We have two teenage drivers using the 2016 CX-5 GT and the mileage varies greatly according to their driving style: The aggressive driver clocks in around 5 mpg below official numbers while the other one who drives extremely gentle gets around 5 mpg above, both driving on similar roads (suburban...

Unfortunately, being an excellent driver does not protect one from mistakes by others which is the reason why I will not buy cars with terrible crash performance.

Please link to professional reviews showing that the 5 outperforms the CX-5 in acceleration and handling.

I doubt that the Mazda5 outclasses the CX-5 in handling and acceleration but unless a professional reviewer does a side by side comparison on the same track, we do not really know for sure. In any case, neither the Mazda5 nor the CX-5 are rocket ships and slight handling differences hardly make...

No, I would not accept a brand new car with a ding, scratches or fit and finish issues I could not live with and that's why I would take my time to inspect the car inside and out before signing the dotted line. If I detected blemishes that needed to be fixed, I would have the dealer fill out a...

It can also be summarized as "nothing is perfect". I have yet to own a car that has no single flaw from the beginning to the end of ownership and I have owned plenty of luxury as well as mainstream brands. You may be lucky to trade your CX-5 into a Lexus NX but I am pretty sure that you will...

We (and the service technicians) compared our vehicle with another one with ActivSense. Brightness when it is dark outside is fine; the low setting is nicely subdued and the bright setting is not uncomfortably bright. The problem is the lack of brightness during bright, sunny days and the...

We test drove the NX 200t and generally liked the fit and finish but the engine was a big disappointment considering the substantial horsepower and torque advantage over the 2.5 CX-5. It felt sluggish, not very smooth and pretty loud during hard acceleration (probably not as loud as the CX-5...

Brand new Mazda 2016 CX-5 owner here which we bought for our teenage drivers. I am used to the fit and finish of "premium" brands and I agree that the CX-5 is not exactly in the same league with the $50,000+/- cars (that's how much one would have to spend for a CUV from a luxury brand with all...

Agreed, I would not want a BMW beyond its original warranty without some form of extended warranty, particularly the drivetrain. It is not just a BMW issue, we had a bi-turbo Audi A6 with both turbos blowing up just 5,000 miles after the factory warranty expired. Once you get into performance...

Yes, we adjusted the brightness to "bright". The mechanics at the dealership also tried different settings but to no avail. They even brought the car to the service bay to see whether there is a way to adjust the brightness through software changes.

We just got a 2016 CX-5 with the 2.5 engine for our teen drivers and compared it to some of its closest competitors: Honda CR-V, Nissan Rogue and Toyota RAV4. The CX-5 felt more dynamic and fun to drive than the others. In the price range of the CX-5 models with the 2.5 engine, I believe it is...

We just got a 2016 CX-5 Grand Touring with the technology and ActivSense packages for our young drivers and overall like the look, handling and spaciousness of the vehicle. One thing that is a problem is the brightness of the instrument cluster display, particularly the right "multi information"...