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Bon & kmabee, besides 401 Dixie Mazda that hersh mentioned, Agincourt Mazda (Finch Ave & Markham Rd) is also super helpful. Together with the courteous service of Hands Free (not sure if that depends on the service specialist who picks up your call), the end to end experience was great! Also I...

Is it the Johnson Controls # that you called? 1-800-430-0153? In my case they were very polite and helpful. Issued case# right away, after spending 2 mins listening to my problems. (I tried to recite from the TSB to ensure a close match in the reported symptoms.) Then dealer ordered part...