Search results

I would price shop NEW on the CX-9 as well. Oftentimes there is only a couple thousand price difference between a used and (well-negotiated) new one, especially if you start factoring in wear items like tires, etc. Mazda is offering $2,000 cash back off MSRP right now. People are getting brand...

I do. Vehicle was sold and delivered directly to Putnam Mazda in Burlingame, CA.

This crossed my mind also. I've already planned out next steps and have all my ducks in a row if need be... and I'm not the kind of person that simply rolls over. Service Manager at Tracy Mazda seems to think Mazda corporate will definitely take care of it, so I'm going to give the process a chance.

Thaumaturge... the reason I bought from the distant dealer is because none of the other regional dealers were willing to price match their offer: $38,688 for a Signature, which was too good of a deal to pass up. Closest I could get from other dealers was $39,736. Obviously, if I had thought that...

Fruitwolf, thanks for sending pics of your CX-9 paint defects. Pretty clear that quality control is not perfect. I am glad the dealer took care of the issue for you! Today I spoke with Sara at Mazda, who I've been working with on this issue. I have to say, I am a bit irritated with the way...

Tricoat/pearl paints are pretty common these days... main thing is finding good paint shop that has experience and knows what they're doing.

Good news, hopefully I contacted Mazda by phone today and spoke with Sara in their "Customer Experience" department after emailing them Monday evening and not hearing back. She asked if I had taken it back to the dealer I purchased it from, and I told her no, that it was too far away and...

Thanks Fruitwolf. Frustrating to buy a $40k car and have this happen, as I'm sure you know!

Doing a little bit of internet research revealed a body shop almost right next to the dealer that has multiple negative Yelp reviews for things like substandard work quality. The website for the body shop lists the dealer as one of their "partners." Not to jump to conclusions or anything, but I...

I could be wrong, but I don't believe this car left Hiroshima in this condition. It was either damaged in transit on the ship and "fixed" at the port of entry (probably Long Beach), or the dealer "fixed" it and is not telling the truth. Looking at it more closely, you can see actually see a...

Good point.

I dont either. Unless it was repaired at the port, which Ive heard can happen. Somebody, somewhere along the line, has effed with this car.

Spoke with the delaer Here is an update. Today I received a call from the dealer who denies, of course, that any repairs were done to this vehicle and recommended that I contact Mazda Corporate. Hopefully the situation will get resolved through Mazda.

Upon doing more research on this, dealership is in hot water, legally speaking. Under California law, dealers have to disclose ANY damage over $500 or 3% of MSRP (about $1400 in this case) to a new or previously untitled vehicle. Proper repair estimates are between $2600 and $3300. I emailed...

Car had 19 miles on it. Going to contact dealer today. First Im taking it to a couple of body shops to get written appraisals and estimates to prove my case. Dealer can either pay to have it refinished to factory standards or they can take it back. If they balk, Im contacting Mazda.

Nope. Its metal flake below the clear coat. Looks like it was airbrushed by a guy in a van.

Photos are here: https://imgur.com/a/Qah0w

I purchased a new 2018 Mazda CX-9 Signature with Machine Gray paint from a prominent Northern California dealer last Wednesday, 02/28/18. I did a pre-purchase walkaround in normal daylight and everything looked fine with the vehicle. Over the weekend, I had a clear bra installed on the vehicle...

Just picked up a 2018 CX-9 Signature in machine gray for $38,688 + tax & DMV in the SF Bay Area, which included $2000 in factory rebates which expired 2/28.

So I emailed multiple dealers to see if they could beat the price. Talk about d!cking me around. Heres my experience so far: * Capitol Mazda in San Jose (DGDG): Quoted $39,796 after rebate. Forwarded Burlingame quote to see if they could beat it. They declined. * Concord Mazda (DGDG): Tried to...