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Here's the itemization: $4,953.53 Cylinder Head Assembly with Bolts $514.26 Seals and Gaskets - Head Gasket Kit $272.97 Seals and Gaskets - Exhaust Manifold and Turbo Gaskets $28.62 Coolant $189.95 AC Recharge/Refresh $271.14 Thermostat Replacement...

Update, the dealer kept the car for additional diagnostics. They examined all of the cylinders with a borescope camera and determined that there was a difference in visual appearance of cylinders 1 and 4, showing carbon buildup which is indicative of coolant intrusion into the combustion...

Update on this mystery. Dealer has been diagnosing the car and has yet to find any issue. They filled up the system with coolant and it is holding pressure, no leaks apparent with UV dye. They did a compression check on all 4 cylinders to rule out a bad head gasket, and compression values were...

We have a 2018 CX-9 Signature with about 78k miles on the clock. My wife was taking the vehicle through the car wash on her way home from work, and the coolant temp light started flashing briefly. After she exited the car wash, it stopped, so she drove home. When she got home, the radiator fan...

Thank you very much!

Today I was doing a spark plug change on our 2018 CX-9, and somehow managed to lose a bolt deep into the engine bay, never to be seen again. This bolt holds the bracket in place which mounts on top of the valve cover. For the life of me, I can not identify what bolt this is from the various...

Yes, the dealer-installed add ons. On ours, about 70% of the adhesive tape had failed, so the entire piece was pulling away from the bumper. On the front bumper, one of the eyelets that accepts the plastic rivet to hold it on to the bumper had broken in half, because the tape failed and the...

Just curious if anyone else with the add-on bumper trims have had issues with them falling off. Ours were, so I finally removed them today. I tried to get them replaced under warranty and found out they were on quality hold. Clearly a lot of people are having this issue. What is happening is the...

The trims are on quality hold from Mazda because the design is defective, per both the dealer and Mazda corporate. There is no ETA on when the updated accessory will be available. I found this out at our last service appointment whenI tried to get them replaced under warranty and they were...

Ok, here are some photos of the paint job. As you can see, the color is a good match, but the metal flake is quite a bit more "coarse" than the factory paint. My wife thinks it's fine, but I was hoping for better. https://imgur.com/a/VS9yeMj

There was no more discussion about the factory door because body shop believed they could match it. Upon researching some painting videos, painters are claiming that even the factory has variations from car to car, so there's no guarantee that a new door would have matched exactly either. Got...

Finally a resolution Just wanted to give an update. Looks like this finally has a resolution today! Finally met with regional service manager Justin today at Tracy Mazda. Mazda is taking responsibility and is going to pay to have the door refinished/blended. It is going to the body shop to get...

And the merry go round continues So the saga continues. Before I left for vacation on the week of March 18th, Mazda corporate told me that I would have a meeting with the regional service manager the week I returned (the week of April 1). * On Monda 4/2, I called and they told me that they...

Hi Silly Wabbit.... Just got back from vacation and called Mazda this morning to follow up. Supposed to finally have a meeting with the factory rep this week. Mazda tried to get a hold of the rep but couldn't reach him earlier today... they are supposed to call me back tomorrow.

I absolutely will inspect the next vehicle even more closely and will try and purchase at night, if possible, so that I can view it under a flashlight. I was unfortunately naive to the idea that a brand new car could potentially be sold with pre-existing damage that was repaired and not...