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- Nashville
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- 2017 CX-5 Touring [Past: 1993 Mazda MX-3 GS SE, 2004 Mazda Tribute V6]
Hello. I am trying to figure out what has happened to my vehicle and determine the proper course of action.
On 4/28 I had my rear brakes and rotors replaced in my 2017 Mazda Cx-5 Touring (125k miles, I am the only owner) by NuBrakes. [My prior brake history was a change in pads and rotor resurfacing at the dealer about 2 years ago.] After my new rotors and pads were installed it seemed ok. I drove the vehicle to and from work and around town.
Then, on 5/16 as I drove home I started to smell something not good. When I got home my passenger rear wheel was too hot to touch, the pads were smoking, and the smell was incredible. I thought the rotor was actually glowing. I did not hear any scraping noises. The purple grease on the pads on that side is burnt. The edge of the rotor is white. My left and right sides do not look the same now. I have uploaded a video taken showing the rotor in question.
I have contacted NuBrakes for a quote on caliper replacement - and it’s $950 per side (appx 700 in OEM parts from Mazda and $200 in labor) with $89 for brake fluid replacement. They are coming on 5/20 to look at the vehicle and I have made a warranty claim with them for the previous work.
My issue is trying to determine if this is due to their installation improperly of the brakes and rotors.
In reading I came to handstand that to check to see if the caliper is bad, you would lift the vehicle, remove the wheel, and open the feeder valve to bleed out. Then try and spin the wheel. If it moves, then it’s the brake fluid /hose line that has become compromised.
If it doesn’t move after the release, then it’s probably a seized caliper.
I do not have any idiot / warning lights illuminated on the dash. If I put the car in drive without any acceleration it will move forward.
I’m looking for advice on 1) how to make sure what I’m being told is accurate 2) determine if their service has caused the caliper failure and 3) if that is a standard price for replacement (I cannot do this job myself).
Thank you!
Meg
On 4/28 I had my rear brakes and rotors replaced in my 2017 Mazda Cx-5 Touring (125k miles, I am the only owner) by NuBrakes. [My prior brake history was a change in pads and rotor resurfacing at the dealer about 2 years ago.] After my new rotors and pads were installed it seemed ok. I drove the vehicle to and from work and around town.
Then, on 5/16 as I drove home I started to smell something not good. When I got home my passenger rear wheel was too hot to touch, the pads were smoking, and the smell was incredible. I thought the rotor was actually glowing. I did not hear any scraping noises. The purple grease on the pads on that side is burnt. The edge of the rotor is white. My left and right sides do not look the same now. I have uploaded a video taken showing the rotor in question.
I have contacted NuBrakes for a quote on caliper replacement - and it’s $950 per side (appx 700 in OEM parts from Mazda and $200 in labor) with $89 for brake fluid replacement. They are coming on 5/20 to look at the vehicle and I have made a warranty claim with them for the previous work.
My issue is trying to determine if this is due to their installation improperly of the brakes and rotors.
In reading I came to handstand that to check to see if the caliper is bad, you would lift the vehicle, remove the wheel, and open the feeder valve to bleed out. Then try and spin the wheel. If it moves, then it’s the brake fluid /hose line that has become compromised.
If it doesn’t move after the release, then it’s probably a seized caliper.
I do not have any idiot / warning lights illuminated on the dash. If I put the car in drive without any acceleration it will move forward.
I’m looking for advice on 1) how to make sure what I’m being told is accurate 2) determine if their service has caused the caliper failure and 3) if that is a standard price for replacement (I cannot do this job myself).
Thank you!
Meg