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- Canada
All throughout this winter I had been taking the car to a touchless wash for convenience, with the occasional coin-operated wand wash for quick rinses. Prior to this winter I had been washing the car by hand, and there were almost no instances of rust on the roof, and only a few rock chips that I could see while drying the roof off. A few days ago, after taking the car through the touchless wash and then wiping it down after the fact, I noticed that the roof had begun to develop a lot of rust bubbles under the paint, with some of those bubbles already bursting open to expose the rust underneath.
I quickly sent an email to the dealership service manager I had dealt with when I had my infotainment screen swapped out. I asked for advice on how to handle the situation, to which I received a 2-line response that basically said I was out of warranty, and thus, out of luck. While true, I felt that the roof was rusting prematurely, and that perhaps the paint or the panel were defective. I submitted a complaint to Mazda Canada using the contact form on their website, detailing everything above. Again, they said that because I was out of warranty, they couldn't do anything. They advised that I bring the car to the Mazda dealer to have them inspect the rust in person - but until I do that, my case with Mazda Canada would remain closed. I haven't tried to schedule an appointment yet, but that is my next step.
A somewhat disappointing interaction with my dealer and Mazda, given my previous interactions with them were much better. Then again, I am out of warranty now..
At this point, if nothing comes out this complaint and I have to repair the roof on my own dime, I may just have it painted gloss black, or have it vinyl wrapped after the rust spots have been repaired.
I'll include pictures of the rust once I get them, they're a little hard to photograph clearly.
I quickly sent an email to the dealership service manager I had dealt with when I had my infotainment screen swapped out. I asked for advice on how to handle the situation, to which I received a 2-line response that basically said I was out of warranty, and thus, out of luck. While true, I felt that the roof was rusting prematurely, and that perhaps the paint or the panel were defective. I submitted a complaint to Mazda Canada using the contact form on their website, detailing everything above. Again, they said that because I was out of warranty, they couldn't do anything. They advised that I bring the car to the Mazda dealer to have them inspect the rust in person - but until I do that, my case with Mazda Canada would remain closed. I haven't tried to schedule an appointment yet, but that is my next step.
A somewhat disappointing interaction with my dealer and Mazda, given my previous interactions with them were much better. Then again, I am out of warranty now..
At this point, if nothing comes out this complaint and I have to repair the roof on my own dime, I may just have it painted gloss black, or have it vinyl wrapped after the rust spots have been repaired.
I'll include pictures of the rust once I get them, they're a little hard to photograph clearly.