Had exactly the same experience.
(Dealer had no clue, didnt have the parts. Needed my info to look it up and finally find it)
Will give them a call next week again
Just checked.
I see the recall info as well (new 2019 CX5 bought 4 weeks ago)
Also a second recall showed up
Recall: 3619F
Date: Jun 27, 2019
NHTSA: #19V496
Status: Incomplete; Remedy not yet available
Details:
Recall: UNDERCOVER WELDING CONCERN
Safety Risk: In the worst case, the metal...