It’s because you’re using an incompatible version of gracenotes. The one you’re trying to use is for the newer gen Mazdas. Your gracenote version was updated to the latest version when you updated the firmware to 74.00.324 (which includes an update to gracenotes version 00.12.003)...
@cx5-prada My apologies as I definitely overlooked your DM. I got back from Vienna on Friday and left for DC Sunday, so I have been tied up. Sorry about that. I have just responded to your DM with the firmware.
I’m still around. No one volunteered to take over supplying the firmware, so I didn’t want to leave forum members hanging. I’ll continue to support this until another member decides they would like to.
Another PSA. Please uninstall AIO if you installed it before trying to update.
Spent 28 direct messages back and forth troubleshooting with a member because they failed to tell me they installed AIO and they broke their failsafe and couldn’t install.
Once they uninstalled AIO, it worked...
I’m more on the “I jump to the latest post in this thread”, so I’ll give the benefit of the doubt and assume they skip the instructions.
No worries, I’ll keep supplying the firmware once folks reach out.
For the sake of troubleshooting:
Are you using OEM USB hardware or 3rd Party for CP/AA?
Which version of iOS/Android are you on?
The latest firmware has been out for a few years now and I am not seeing widespread issues with it.