2016 Mazda CX-5 GT AWD w/Tech Pkg
- Plano, Texas, USA
To be fair, Mazda field engineer does have his point on your case. You can try to escalate the case to higher authorities but it’s very likely the brake shop did something wrong and of course they won’t admit it. The best chance of your argument right now is to use the TSB, and insist you have the dragging issue and that’s why you need early replacement on rear disk pads.I own a 2016 CX-5 sport model that is a manual 6 speed, so I use the parking brake every single time I park, and of course when on an incline, I put it in gear. Anyhow, back in late November, I took mine to a local mechanic to replace the rear brakes at around 46k miles. Now less than 2 months later, the EPB has failed. I had two incidents in the same day where when I started the car, the brake wouldn't release and the warning lights were blinking. I had to restart the car multple times before it would disengage. After the second incident, I drove straight over to the Mazda dealership and as it was the end of the day, I had to wait and take a loaner. Anyhow, the next day, after having to call in their field tech/engineer because the in-house tech couldn't diagnose the problem, they reported that the calipers were damaged and blamed it on the mechanic who replaced the brake pads, saying he failed to put it into service mode. I contacted the mechanic who did the brake job, and he said it is not possible to replace the pads without putting it into service mode. However, what I don't know is if he correctly followed the warning not to turn the piston thing, which needs some special tools to remove. The Mazda service rep insists that the calipers got damaged and stripped during the brake service and allegedly this type of issue with the brake seizing doesn't present itself right away, which I find hard to believe.
So now I'm stuck with having to pay over $1000 for a repair. I am pissed! I am still arguing with the service rep and am about to demand to speak to their manager.