New CX-5 with a cracked windshield

HardRightEdg

US 2020 CX-5 Touring AWD Soul Red
A word on camera recalibration when a windshield is replaced. That Forward Sensing Camera (FSC) is involved in a lot of functions as described in the 2020 owners manual:

"The Forward Sensing Camera (FSC) detects lane indications and recognizes headlights,
taillights and city lights during nighttime driving. In addition, it also detects the vehicle
ahead, pedestrians, or obstructions. The following systems also use the Forward Sensing
Camera (FSC).

 High Beam Control system (HBC)
 Lane-keep Assist System (LAS) & Lane Departure Warning System (LDWS)
 Traffic Sign Recognition System (TSR)
 Mazda Radar Cruise Control with Stop & Go function (MRCC with Stop & Go function)
 Advanced Smart City Brake Support (Advanced SCBS)
 Smart City Brake Support (SCBS)
 Smart Brake Support (SBS)

The Forward Sensing Camera (FSC) is installed at the top of the windshield near the
rearview mirror.

Refer to Forward Sensing Camera (FSC) on page 4-207."

If the car is equiped with rain sensing wipers add that to the list of systems that might be affected.

However and by whoever a winshield is replaced, be sure to promptly check out as many of these systems as possible after the repair is complete. You don't want to find out months later something isn't working right and have the repair shop claim no responsibility.

Obviously, the brake support systems and pedestrian detection should not be tested lest they don't work and you slam into something or somebody. Radar Cruise Control with Stop and Go should be tested with the max following distance setting in case it does not slow the vehicle. I believe the Traffic Sign Recognition is included only with the heads up display. If everything you can test is working fine, then the auto braking functions are probably fine too.

For this windshild, insurance permitting and if there is no difference in out-of-pocket cost, I'd want the OEM windshield with installation done by a Mazda dealer or the body shop they use. Better to have the potentially tricky business of camera recalibration done by somebody who's been around the block with like vehicles. An older car where all you're doing is replacing a piece of glass? I'd have no problem using Safelite; I've used them in the past without issue.
 
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update: windshield being replaced Saturday..BUT on the way to work this morning the exact same thing happened on the driver's side, a crack on the edge. She said she wasn't behind any trucks and no road work going on. Seems odd that it could happen 2 times in 2 weeks and both cracks starting on the edges.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
update: windshield being replaced Saturday..BUT on the way to work this morning the exact same thing happened on the driver's side, a crack on the edge. She said she wasn't behind any trucks and no road work going on. Seems odd that it could happen 2 times in 2 weeks and both cracks starting on the edges.
Wow that’s really unfortunate! Take a close-up picture of the crack and post here. Contact Safelite (?) immediately and express the same concern. Hopefully they have some sort of free replacement warranty for newly installed windshield if there’s no obvious sign of rock-hitting.
 
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Pueblo county CO
:
CX-5 Sport 16.5 6M
update: windshield being replaced Saturday..BUT on the way to work this morning the exact same thing happened on the driver's side, a crack on the edge. She said she wasn't behind any trucks and no road work going on. Seems odd that it could happen 2 times in 2 weeks and both cracks starting on the edges.

One of the cracks on my windshield appeared suddenly and also near the edge. I wasn't following anyone but I did find a tiny speck that indicated where the crack started.
That crack, on the passenger side, stopped after I applied some clear RainX resin.
 
Wow that’s really unfortunate! Take a close-up picture of the crack and post here. Contact Safelite (?) immediately and express the same concern. Hopefully they have some sort of free replacement warranty for newly installed windshield if there’s no obvious sign of rock-hitting.
no, the original cracked windshield has not been replaced yet, on order..OEM. This crack is on driver's side edge. So strange, looks to be same location, opposite side.
First Pic is new crack, 2nd pic is crack that happened about 2 weeks ago. What are the odds of 2 rocks hitting the very edge of the windshield on both sides causing about 6" cracks?
 

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yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
no, the original cracked windshield has not been replaced yet, on order..OEM. This crack is on driver's side edge. So strange, looks to be same location, opposite side.
First Pic is new crack, 2nd pic is crack that happened about 2 weeks ago. What are the odds of 2 rocks hitting the very edge of the windshield on both sides causing about 6" cracks?
OK, good for you then. Statistically your windshield is immune to the rock hit for the next 5 years maybe? ;)
 
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2018 CX-5 Sport
So it's not a road she can avoid. Guys is there a plastic stick on material that can go on the windshield that prevents stone damage? I think she is going to get more stone hits on that highway, it must be a pretty bad highway.
 
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2020 CX-5 GT AWD
I guess I'll add here my frustration with the windshield like many others. Four weeks after I bought the car a big crack developed on my windshield, 18" length or so. I ended up replacing it, what else. Then two months after I've replaced the original windshield with an OEM one, another stupid crack 6" or so appeared on the right side, mid windshield at the A pillar. Am I just unlucky with windshields or could it be more than that? I hate to spend another 1000$ or more to replace another one.
 
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2020 CX-5 GT AWD
No, my deductible is less than that but I've already used the insurance to replace the original OEM windshield at the beginning of December, last year.
 
:
Phoenix
:
2020 CX5 signature
General info.

If you have glass coverage there is usually 0 deductible.
You are using your glass coverage (if you have it) not your comprehensive insurance
Per my State Farm agent glass coverage includes all glass including headlight lenses, sunroof - all glass.
Front cameras and safety features are so common now that Safelite should be able to handle a w/s replacement.
I would trust Safelite over the dealer as that is all they do all day long.

Please, this was general info, so yes I'm sure some of you have "well they once screwed up my window, blah, blah, blah" But a dealer has also screwed up replacing a pine cone air freshener once. I'd still trust my car to a glass only company whose tech does more windshields in a day than your dealer does in a week. YMMV
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
General info.

If you have glass coverage there is usually 0 deductible.
You are using your glass coverage (if you have it) not your comprehensive insurance
Per my State Farm agent glass coverage includes all glass including headlight lenses, sunroof - all glass.
Front cameras and safety features are so common now that Safelite should be able to handle a w/s replacement.
I would trust Safelite over the dealer as that is all they do all day long.

Please, this was general info, so yes I'm sure some of you have "well they once screwed up my window, blah, blah, blah" But a dealer has also screwed up replacing a pine cone air freshener once. I'd still trust my car to a glass only company whose tech does more windshields in a day than your dealer does in a week. YMMV
In general I do agree a Mazda dealer may not do a better job on windshield replacement itself than Safelite, but a Mazda dealer do have advantage of having factory computer and equipment to do proper calibration on these sensors. In addition, most dealers will outsource the windshield replacement to a windshield specialist, and do the sensor calibrations by themselves.
 
:
Florida
:
2021 CX5 Signature
why do you think this? The crack is on passenger side, started near the edge
Two days ago on I95 I got hit with a small stone in the same area. Immediate 1” star cracked both directions to 4” in about 2 seconds. Crack has been slowly expanding and is now about 8”. Have an appt with Safe lite tomorrow to replace the windshield. Estimated 2-3 hours to replace the windshield and perform all the Mazda sensor adjustments needed.
 

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Pueblo county CO
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CX-5 Sport 16.5 6M
Is the Safelite windshield just as thick as the oem? I've had a quote at one place and the guy mentioned they had Chinese replacements.
 
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2019 CX-5 Siganture
My 2019 Signature developed a crack last winter. Safelite's quote was much higher than a local shop, who was quietly recommended by a tech at my dealer (my dealer doesn't do glass or I would have gone there). Mine has the heads up display and a bunch of sensors that Satellite says need recalibration (for extra $$$$). I spoke at length with the local shop and they said it rarely needs recalibration if it is done properly. I went with them and have not found any problems. I have't driven long distances since then as it was the week the pandemic was declared and my area has been pretty locked down since. But I have seen all the normal displays/alerts and they seem fine.
 
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CX5 GT
yep, if the one who changes the glass and moves the sensors is not with 2 left hands and the glass is put and aligned properly it should be all good. That applies for the oem glass. Plus there is a procedure where the systems self align over time without the need for calibration equipment based on specific road conditions but they dont tell you that :) more profit $$