Had the brakes on my 2014 Touring worked on today by the dealer. They definitely needed to be done and the easiest...not the cheapest I'm sure...way at this point was to have the dealer do them. Car was picked up at my house...that was nice...and taken to the dealer. Service Advisor called to discuss what I wanted done with the brakes and he ran down the list of other things that they thought needed to be done. First on the list was "the oil level on the dipstick is dangerously low". A flat out lie! I had driven 170 miles yesterday and decided to check the oil level since it had been about a month since I last changed the oil. Level was checked after the car sat for about 5 minutes so oil was still warm. The level on the dipstick was just below the center line between the Fill and Full marks. I added about a 1/4 of a quart to bring the level up to be right between the marks. Probably not absolutely necessary but I wanted to be safe instead of sorry since I'm towing a trailer this weekend. So there was no way that "the oil level on the dipstick was dangerously low"! I explained this to the SA and he moved on to other items and I declined each of them right away and he gave up in mid list since he could tell I wasn't going to be having any other work done.
I know the dealers have to make a profit but it really chaps my hide to be flat out lied to for them to try to make a buck! From my previous dealings with this dealer's service department, and this SA, I had felt that they were about average as far as how they treated the customer. Now I'm thinking that I was giving them more credit than was due. Guess it's time to find another place to have work that I can't or don't want to do performed.
Sorry...rant over...
Bill
I know the dealers have to make a profit but it really chaps my hide to be flat out lied to for them to try to make a buck! From my previous dealings with this dealer's service department, and this SA, I had felt that they were about average as far as how they treated the customer. Now I'm thinking that I was giving them more credit than was due. Guess it's time to find another place to have work that I can't or don't want to do performed.
Sorry...rant over...
Bill