may be the QA people are smaller Yes its a problem with the GT and GTR bolsters. They are too rough material below the leather.The bolsters in my new 2021 GTR are the low point in my vehicle. Little or no improvement over my 2014 Touring. Bolsters are too hard and seat doesn't allow any wiggle room. Mazda seems to refuse to check how seats are constructed in vehicles with known good seats. Ed
Hey @Stickygreen. Same issue with my 2018 cx5. Did you find a solution?Giving some serious thought to selling the wife’s ‘19 cx5 touring for only one reason...the seats. Other than a sunroof that randomly exploded (and was covered by Mazda), we haven’t had a single problem in 16 months/37k miles. It gets good mileage, is reasonably fun to drive, and has low maintenance costs ($30 dealer oil change if I bring my own oil). And then there’s the seats...not so bad on short trips but definitely uncomfortable on the long ones. It’s rather irritating to have such an all around excellent vehicle with one glaring flaw that’s tough to overcome.
So now tentative plan is if I can find a properly equipped cpo Volvo xc90 t6 for a fair price, will slap the 10yr/unlimited mile warranty extension on it and launch the Mazda. Would be going from a reliable, fun CUV with crappy seats to a more expensive, less reliable, thirstier, higher maintenance SUV with a great warranty and sublime seats.
Before I go and do something crazy, has anyone figured out how to improve seat comfort on these, or found a bolt in upgrade (ie better seat from different model Mazda that would retain airbags, etc)?
I am having the same issue. Very frustrated after only a few weeks with my 18 Sport. I ordered the Purple "Simply" model because they told me that was designed for cars. Is there a reason you went with Royal?My 2020 CX9 seats are hard also. If I take any trip of 45 minutes or more I am actually in pain. This is the first car I have had that has this issue. My 2000 ford F150 is like a comfortable chair in your living room compare to this seat. I was told that the 2021 seats are softer and I did try one in the dealer's showroom. It was a bit better, but no solution for us that bought before the quote fix. What I did was go to https://purple.com/seat-cushions . I bought a Royal model and what a difference. It is like a honeycomb in that air can go right through it and the cloth cover also allows air transfer, so the heated and airconditioned seats still work. Purple and Mazda should get together and fix this issue for the customers.
Did you try the purple seat cushion company. It really does work.I have tried all the suggestions and did not find a solution. The partial fix on my 2014 was to find a 1 to 2 inch pad that sits between the bolsters. I did this on my 2014 touring so I will try that as my only solution. Ed
I read up on it and liked what it said. I use it everyday, even on short trips. Love it. The Royal one I got is a bit narrow but for me just the right thickness. So, you may want to get one a bit larger in lengh and width.I am having the same issue. Very frustrated after only a few weeks with my 18 Sport. I ordered the Purple "Simply" model because they told me that was designed for cars. Is there a reason you went with Royal?