Forgot to answer a few questions in previous posts.
Yes, the check engine and other dash lights all went on when it lost power and the engine was shaking according to my son. When I arrived at the scene, the car was turned off for about 20 minutes. I opened the hood, checked the oil (was fine) and he started it. It started but sounded awful and was engine was shaking. No dash lights upon restart but the rattling had us shut it right down and tow it.
The battery is 2 years old and checked out fine at the dealership today.
The vehicle is an automatic.
Thanks again!
Looks like you’re buying a new 2020 CX-5 from another thread. Mazda’s factory powertrain warranty should be up to 5 years or 60,000 miles whichever comes first. So you’re buying additional 5 years or 40,000 miles of major component extended warranty for your new car? But the doc you linked seems to be the CPO powertrain warranty for a used car?2020 powertrain coverage booklet - factory is 5/50k, I'm paying to 10/100k from the dealer. p5 has the list of components included.
So just to clarify, the problems you experienced require the following services...I’ve authorized the Mazda Dealer to replace the plugs and the one coil that has failed.
The cost was about $400 for the coil and the plugs and oil change.
they are also replacing the valve cover gasket under the CPO warranty as they said it was leaking.
I took a pass on fixing the cracked engine mount they mentioned.
The Mazda CPO warranty is not an aftermarket extended warranty. It is an extension of the factory warrantiesSo just to clarify, the problems you experienced require the following services...
- 4 new spark plugs
- 1 new ignition coil
- 1 new engine mount
- 1 new valve cover gasket
- 1 complete oil change
Of all these services, your expensive Mazda Extended CPO warranty ONLY COVERED 1 ITEM!
This is why I don't get all of the love for extended warranties on this forum...
You spend $1000-$3000 on a warranty, are forced to use the dealer, have to jump through a bunch of BS hoops/approvals/denials, then only get 1 of the 5 needed services covered.
So much for the "peace of mind" excuse many give for buying these warranties.
I never said it was an aftermarket warranty. I explicitly said it was a "Mazda CPO warranty."The Mazda CPO warranty is not an aftermarket extended warranty. It is an extension of the factory warranties
I was trying to say that the CPO warranty isn't an add-on that you buy. It comes with the vehicle. Once a vehicle is CPO'd in the Mazda system, the warranty cannot be removed to lower the price.I never said it was an aftermarket warranty. I explicitly said it was a "Mazda CPO warranty."
But regardless, I'm not sure what your point it.
The fact is, the extended warranty only covered 1 of the 5 items needing addressed.
This is exactly why I say you are better off saving your money vs buying these warranties.
The CPO warranty is essentially an add-on.I was trying to say that the CPO warranty isn't an add-on that you buy. It comes with the vehicle. Once a vehicle is CPO'd in the Mazda system, the warranty cannot be removed to lower the price.
The Mazda CPO warranty is not an aftermarket extended warranty. It is an extension of the factory warranties
Once a vehicle is CPO'd in the Mazda system, the warranty cannot be removed to lower the price.
I started this thread due to a mechanical issue with the vehicle as stated above.
I had the one bad coil replaced and a new set of plugs installed as the plugs were close to their interval anyhow. CPO warranty didn’t cover the coil but did cover the leaking valve cover gasket which the service advisor told me allowed oil to seep in to plug well and caused the coil to fail.
Today my son called me and again he is stranded on the side of the road. Same issue. Car starts vibrating and shaking, check engine comes on and traction control light. Rough vibrating engine and when you press the accelerator there is no power it barely will go.
Not sure what to do. Not sure I want to bring it back to dealer as it will likely not be covered.
Could the original oil leak that may have caused the failure of the one coil now have led to the eventual failure of another one a few weeks later?
shoukd I replace the remaining 3 coils to avoid this again?
Mazda corporate not being helpful.
According to Mazda, the engine mounts are a covered item but for CPO it is based upon when the car was put in to service and at how many miles. According to my VIN they told me my motor mount coverage ended in the 86,500 mile range, or in April of 2019. Apparently there are certain parts “covered“ that are not up to the 100,000 miles. Who knew???
Spoke to the Mazda service advisor who thought it was likely a different coil and recommended doing the remaining 3 coils. He said if it was the same coil that they just replaced it would be covered under the 12 month/12,000 mile warranty. He didn’t think that was likely but didn’t rule it out. He also said it could be other issues like the mass air flow sensor and some other possibilities.
I called my independent mechanic who I have used for years and he asked me a few questions and told me it was very likely one of the other coils. He said he always suggests replacing all at the same time as they can often start failing one after the other. He asked if I was keeping the car for a while. My yes answer had him say just let me scan it. If it’s a different cylinder coil just replace all 3 remaining and be done with it.
Fortunately they are not too expensive. I asked him if he would use Mazda coils or after market. He said if it were his car he would use aftermarket as they are just a good. He told me to let him know what to use after he calls me with the diagnosis. Any thoughts on aftermarket coils please share.
I’m towing it to my indie mechanic today. Mazda dealer wanted another $135 diagnosis fee on top of the next repair. At this point I’m likely going to swap out all 3 remaining coils and hopefully be done with any repairs for a while. My sons love the C Flex-5 as they call it. I’m willing to replace all 3 if it’s another coil so they have reliable transportation to school and their jobs.
Thanks for all your input along the way...
Thanks. I just don’t know how to get the mount fixed under CPO. I called MazdaUSA and she said she could tell if it was and that only a dealer could by entering my VIN in the warranty system. The service tech did that and he read to me the info and said he would gladly repair it but the system says that part is not covered due to a formula they impose on engine mounts from date of service and mileage at time the car is certified. He said he cannot do it under warranty and Mazda will not approve it as the online warranty system says it’s out of coverage.
almost impossible to get these things worked out in your favor. My last invoice from the dealer shows the car as certified and lists coverage to 100,000 miles and a date ending this November. Same dealer says that warranty will not cover the mount however.
I agree with zroger73 that your engine mount should be covered under CPO 7-year / 100,000-mile powertrain warranty. You can ask Mazda dealer or the rep from Mazda North American Operations to verify the first service date (sold date when the car was new) of your 2014 CX-5, it simply can’t be over 7 years at this time. You can escalate your case to the higher authority and let them explain why the 7-year powertrain warranty has expired with less than 7 years. You should really want to push Mazda to replace the engine mount under CPO warranty as you’d need to replace it in the near future.Thanks. I just don’t know how to get the mount fixed under CPO. I called MazdaUSA and she said she could tell if it was and that only a dealer could by entering my VIN in the warranty system. The service tech did that and he read to me the info and said he would gladly repair it but the system says that part is not covered due to a formula they impose on engine mounts from date of service and mileage at time the car is certified. He said he cannot do it under warranty and Mazda will not approve it as the online warranty system says it’s out of coverage.
almost impossible to get these things worked out in your favor. My last invoice from the dealer shows the car as certified and lists coverage to 100,000 miles and a date ending this November. Same dealer says that warranty will not cover the mount however.