2021 CX-5 bluetooth issue

Hi All...Sorry but new member here asking maybe a really stupid question. I just picked up my 2021 CX-5 1 week ago. The dealership helped me connect my phone to bluetooth when I picked it up but for some reason I have this weird problem where when I receive a phone call the display screen will not show me the name of the caller and will only show me the number. So the phone rings, my phone shows the name but the screen only shows the number.

I have updated my contacts via the car multiple times, tried another phone, tried to delete and reconnect my phone via bluetooth but still nothing. I have even confirmed that my contacts have imported into the unit itself but I still can't get the name to display when someone calls me. Has anyone experienced anything like this or can give any advise?

I have an iPhone Xs and have also tried the iPhone Xs Max.
 
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