2016 Mazda CX-5 GT AWD w/Tech Pkg
- Plano, Texas, USA
Service Alert SA-049/20 (not a TSB) posted in post #23 above by zroger73 clearly stated the dealer should contact Technical Hotline for the latest repair information. And zroger73 was also kind enough to show us the difference between problematic factory Power Liftgate Control Module KBG6-62-6H0C and the revised version with pictures. Why your dealer let the customers go without doing anything, and didn’t contact Mazda’s Hotline seeking for help is a mystery.The staff at my dealer are friendly, I guess they just don't know what to do, they had another CX5 there with the same problem and said they are investigating....
Thanks for the module number, I will be talking to them again tomorrow.
You can just show the post #23 to your Mazda dealer and zroger73 has provided all the information they need to fix your problem. The only question is if you want to push for a new battery like OP Trygg did.