2018 CX-5 Grand Touring Leather Seat Issue

:
'18 Mazda CX-5 Akera KG i-Activ AWD 2.5L In Sonic Silver
Had the work done, here are the details:
Before Photo:

View attachment 218786

After Photo:

View attachment 218785

Work Order Details (French)

View attachment 218784

Translated to English:

CUSTOMER MENTIONS TO CHECK AIR BUBBLE ON LEATHER DRIVER SEAT, VERIFY BOTTOM LEATHER TRIM FROM DRIVER SIDE, IT MAKES A BUBBLE. DID A FLASH TECH NO 65062. ORDER THE LEATHER TRIM AND LEFT FRONT BOTTOM CUSHION. replace buttock leather and foam buttocks. The old one had to be dismounted to put a pin in front so that the leather could hold on the buttocks and transfer a foam to the side of the buttocks.

Much better now!

So seems like a production issue where they are not putting it together properly causing an air bubble to occur
 

King Tut

Member
:
Mazda cx5 2015 GT
I have 2015 cx5 gt, the leather still looks good after 4 years of use
This is clearly a manufacturer defect in the new model
 

pguindon

Member
:
CX-5 2017
Much better now!

So seems like a production issue where they are not putting it together properly causing an air bubble to occur

Well, the "bubble" is back. It was good for about a week and it came back. Must be something in the design or the way i sit? Perhaps by butt is too bony and is creating a pressure point that causes the material to stretch (boom01)
 

Ghostsniper

Member
:
2009 M3 GT (White-Hatchback), 2018 CX5 GT AWD (White-Tech Pkg)
Well, the "bubble" is back. It was good for about a week and it came back. Must be something in the design or the way i sit? Perhaps by butt is too bony and is creating a pressure point that causes the material to stretch (boom01)

Wow, a week!?! Is it even worth going back to the dealer to go through all that troubles X_X ... *sigh* and I was planning to get mine looked at.
 

Arcticshade

Contributor
:
2017 CX5 GT AWD w/ PP & 2016.5 CX5 GT AWD w/ Tech and Nav
Oh man I'm sorry to hear that. I'm getting mine fixed in April. I'll report back if the bubble comes back as well.
 

pguindon

Member
:
CX-5 2017
Wow, a week!?! Is it even worth going back to the dealer to go through all that troubles X_X ... *sigh* and I was planning to get mine looked at.

I've have an appointment with them next week to get by wheels swapped over to my summer tires, i will have them look at it then. But I doubt they will do this a second time..
 
:
'18 Mazda CX-5 Akera KG i-Activ AWD 2.5L In Sonic Silver
Well, the "bubble" is back. It was good for about a week and it came back. Must be something in the design or the way i sit? Perhaps by butt is too bony and is creating a pressure point that causes the material to stretch (boom01)
That's no good :(
 
:
2018 AWD GT Premium Red/Black
I've only had my brand new 2018 CX-5 for a week, and now the driver's seat is already wrinkling and getting pumpy.

Anyone else having same issue soon after about a week?

Thank you.

My driver seat is at least that bad. I assume it came that way off of the assembly line and Mazda considers that acceptable. It wouldn't have occurred to me that the dealer would take a complaint about that seriously.
 

STLpilot

Member
:
2017 CX5 GT FWD
I want to post few pictures of my parchment leather but I don't quite know how to do it. Could one of you give me a tutorial on how to do it on this forum? Thanks in advance.
 
:
2019 CX-5 GT 184 2.2 twin turbodiesel auto - Sonic Silver
Mine were puffed up the day I collected it. I reckon they’ll sort it and a TSB will emerge.
 

pguindon

Member
:
CX-5 2017
Though I would post an update. My issue came back with the bubble forming on the bottom cushion. My dealership escalated the issue with Mazda Canada and after a couple of visits tot he dealership, they will be replacing the entire bottom section of the seat with a newer production run of the seat where they apparently fixed this issue.
 
:
2021 CX-9 Sig
:
2014 CX-5 GT
Though I would post an update. My issue came back with the bubble forming on the bottom cushion. My dealership escalated the issue with Mazda Canada and after a couple of visits tot he dealership, they will be replacing the entire bottom section of the seat with a newer production run of the seat where they apparently fixed this issue.

Maybe it is the pictures but for the life of me, in your before and after pictures, I don't see anything that is that bad. Do you have any more pics?
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
Though I would post an update. My issue came back with the bubble forming on the bottom cushion. My dealership escalated the issue with Mazda Canada and after a couple of visits tot he dealership, they will be replacing the entire bottom section of the seat with a newer production run of the seat where they apparently fixed this issue.
IMO the risk of replacing only the seat bottom is the grain and pattern of the leather on new seat bottom may be a little different from the leather of the original seat back as each batch of leather will be different most of time.

Theres a TSB for this issue. Hopefully those gen-2 CX-5 owners who dissatisfy the bubble leather seat can get the problem resolved based on the TSB under warranty.
 
:
2017 CX-5 GT AWD
IMO the risk of replacing only the seat bottom is the grain and pattern of the leather on new seat bottom may be a little different from the leather of the original seat back as each batch of leather will be different most of time.

There*s a TSB for this issue. Hopefully those gen-2 CX-5 owners who dissatisfy the *bubble* leather seat can get the problem resolved based on the TSB under warranty.

The current TSB acknowledges the issue, but says there is no fix yet, but there should be one in 30-90 days. That was dated May.