The invoice which stated wrong oil is a written proof!Prove it instead of assuming it.
I think it would be ok if they used 5w30 instead if 0w20, but not the other way around.Hi there. I just got first oil change for my 2020 CX-5 GTR at the dealer today. I noticed that they use 0W20 instead of 5W30 (according to the owner manual).
Would it be ok for that?
Prove it instead of assuming it.
The invoice which stated wrong oil is a written proof!
See below.
In addition @bulwnkl, the invoice lists a 1WPE filter, which is for the non-turbo 2.5L engine. That's pretty damning evidence to me.
As mentioned before, the invoice is a written record that will be referenced if a powertrain issue arises and a warranty claim is filed. If Eric were to just roll over on this, it could come back to haunt him.
@Eric, at the very least you should get updated paperwork from the dealership that shows the correct oil and the correct filter on the invoice (keep a copy of the existing invoice for reference) as soon as possible. That way, you can show that you were doing your due diligence as an owner in case something does happen to the engine, however unlikely that is.
Like everything else in life, dealing with something proactively can prevent a situation that could create a much larger headache in the future.
See below.
In addition @bulwnkl, the invoice lists a 1WPE filter, which is for the non-turbo 2.5L engine. That's pretty damning evidence to me.
As mentioned before, the invoice is a written record that will be referenced if a powertrain issue arises and a warranty claim is filed. If Eric were to just roll over on this, it could come back to haunt him.
@Eric, at the very least you should get updated paperwork from the dealership that shows the correct oil and the correct filter on the invoice (keep a copy of the existing invoice for reference) as soon as possible. That way, you can show that you were doing your due diligence as an owner in case something does happen to the engine, however unlikely that is.
Like everything else in life, dealing with something proactively can prevent a situation that could create a much larger headache in the future.
By the time you find out what oil filter they installed it will be time for your next oil changeAs soon as I find out what oil filter they installed on my car. I will make a move with that dealer.
Thank you all for good suggestions.
This dealer tactic is entirely possible.All he has to do is see what filter is on his car. If it is the wrong filter than he has to have them change the filter and oil for free. The problem is he waited too long. The dealer can say he changed it himself after they did and he used the wrong oil and filter.
You’re all still assuming. According to many posts here, dealers aren’t trustworthy, but then the dealer’s paper is claimed to be ‘proof.’ What nonsense. According to follow-up post, the person who did the work says they put 20-grade in.
A $15 test will tell you on basically-new oil. Do you really want to know, or does it not matter nearly enough to bother?
This isn’t a mountain. It frankly isn’t even a molehill, but regardless it’s super simple to fix, and even the ‘worst-case’ fix doesn’t need to cost much.
You’re all still assuming. According to many posts here, dealers aren’t trustworthy, but then the dealer’s paper is claimed to be ‘proof.’ What nonsense. According to follow-up post, the person who did the work says they put 20-grade in.
A $15 test will tell you on basically-new oil. Do you really want to know, or does it not matter nearly enough to bother?
This isn’t a mountain. It frankly isn’t even a molehill, but regardless it’s super simple to fix, and even the ‘worst-case’ fix doesn’t need to cost much.
No, dealer’s formal invoice will be served as a proof and the evidence that the dealer had put in the wrong oil, which is 0W-20 oil and wrong oil filter 1WPE-14-302, if the event is ever escalated into the legal level, no matter what the tech claimed he actually put in correct 5W-30 oil and oil filter.You’re all still assuming. According to many posts here, dealers aren’t trustworthy, but then the dealer’s paper is claimed to be ‘proof.’ What nonsense.
No the dealer claimed the tech put in correct 5W-30 oil even though the invoice stated 0W-20 oil.According to follow-up post, the person who did the work says they put 20-grade in.
Yes, the OP needs to decide what he wants to do, and fast, unless he intends not to keep his CX-5 for long.A $15 test will tell you on basically-new oil. Do you really want to know, or does it not matter nearly enough to bother?
Yes, if OP doesn’t want to bother, just change the oil again with correct 5W-30 full synthetic oil and OEM 1WPY-14-302 / PY8W-14-302 oil filter which won’t cost much on his money and time.This isn’t a mountain. It frankly isn’t even a molehill, but regardless it’s super simple to fix, and even the ‘worst-case’ fix doesn’t need to cost much.
Getting the oil changed again on his own dime and clock is not really the point here.Yes, if OP doesn’t want to bother, just change the oil again with correct 5W-30 full synthetic oil and OEM 1WPY-14-302 / PY8W-14-302 oil filter which won’t cost much on his money and time.
Yes, I understand your point. But some car owners simply believe it’s not a big deal with wrong oil and filter been put in. Some think it’s not worth his time to deal with such issue. I personally would go all the way to the GM of the dealership and making a case to Mazda North American Operations immediately. It just seems the OP is busy on his own business and doesn’t have time to deal with it. If that’s the case, getting the oil and filter changed with correct parts at some other Mazda dealership may be the best choice for him. And he can complain the case to MNAO whenever he likes with all the paperwork from both Mazda dealers.Getting the oil changed again on his own dime and clock is not really the point here.
Most of us can afford the $80 bucks to get it done again, but that's not what this is about.
It's about holding the dealer and the individuals who made the mistake accountable for their actions.
Like I said too, how many other incorrect oil changes has this dealer done on Mazda's with turbos?
....and how many of their customers don't know it?
Again, if it were me, I'd be ripping at them. It's not about the money.
This is exactly what I would expect and have experienced from dealers.I had the identical thing happen on the 1st oil change on a 2019 Signature.
I noticed based on the Forum that the filter was for the non turbo and the oil showed 0-20. When I called, the Mazda Advisor was away for the day and I spoke to a Volkswagen advisor. He told me it was the same filter for both. I called their parts department and gave them my VIN for the filter number. Obviously, they gave me the correct number. I called the Advisor back and said I wanted to look at the filter that was installed. I drove over and they put it on the lift with me standing there. It was the wrong filter.
Then he said the oil was correct and not 0-20. I said that is not what I see on the invoice.
Next, "you don't trust me"? My comment was brief..."You told me the filters were interchangeable and you admitted they are not. Now, you ask if I trust you? I want the oil drained and the correct oil and filter. Why is that a problem?"......I stood there while they redid the oil change.
This’s exactly what I’d do if I had the same incident. But I change the oil by myself, mainly to avoid this kind of hassles. My Mazda dealer is the best dealer I’ve been dealing with among many dealers, only for warranty service. When I found any questionable services, they usually will correct it. But that could be because I know their GM well.I had the identical thing happen on the 1st oil change on a 2019 Signature. This was a dealer
1500 miles away from where I bought it as we were spending time in another state. The dealership was only a 5 minute drive and sold 3 brands out of the same showroom. In the service area, there were 3 advisors each handling one brand of cars. However, the service area was one with all 3 brands.
I picked up the CX-5 and drove it a few miles home. I always check the invoice when I get home for the details and noticed based on the Forum that the filer was for the non turbo and the oil showed 0-20. When I called, the Mazda Advisor was away for the day and I spoke to a Volkswagen advisor. He told me it was the same filter for both. I called their parts department and gave them my VIN for the filter number. Obviously, they gave me the correct number. I called the Advisor back and said I wanted to look at the filter that was installed. I drove over and they put it on the lift with me standing there. It was the wrong filter.
Then he said the oil was correct and not 0-20. I said that is not what I see on the invoice.
Next, "you don't trust me"? My comment was brief..."You told me the filters were interchangeable and you admitted they are not. Now, you ask if I trust you? I want the oil drained and the correct oil and filter. Why is that a problem?"......I stood there while they redid the oil change.
The next oil change was done where we live. Now, my dilemma is my wife has the car where the oil was first changed and will need another change soon. I plan to buy the correct filter from the dealer and have her take it to the independent shop where my daughter gets her business vehicles serviced. I will call the owner and discuss the correct oil.
I wonder what filter is used when someone takes their turbo to an independent?
That's a great idea. I've done that in the past (buy my own and go indie), especially when I've been away from home and needed an oil change.This’s exactly what I’d do if I had the same incident.
I always suggest friends who don’t want to DIY on oil change that buy correct oil and OEM oil filter, then take them to a reputable dealer or indy shop for the oil change. And make sure to mention leaving the empty oil bottles and left-over oil in the trunk.
...and _IF_ that happened then that’s what you’d use as ‘proof’ the dealer caused the problem and so get it covered.No, dealer’s formal invoice will be served as a proof and the evidence that the dealer had put in the wrong oil, which is 0W-20 oil and wrong oil filter 1WPE-14-302, if the event is ever escalated into the legal level, no matter what the tech claimed he actually put in correct 5W-30 oil and oil filter.